01 06 2015

Small Business Customer Service Important in 2015

01 06 2015

Improving Customer Service In The New Year

As the clock ticked down, many revelers brought in the New Year with customary resolutions, and there’s nothing preventing businesses from forming the same goals to pursue in a fresh year.

The important part to making and keeping resolutions is to set attainable objectives. Given this, one easy commitment to follow through with during the new year is improving something you’ve already built up: your customer service.

Customer service is integral to business success, and making resolutions to find new customers, deepen existing ties and maybe even obtain working capital to expand and hire customer service reps will help businesses pave the way for greater success in the new year.

Entrusting yourself to customers

In an economy and world increasingly leaning toward consumer empowerment, one differentiation businesses can adopt is customer-centricity. As the name holds, the strategy means putting the customer at the center of decision-making, and excellent service helps drive this action.

When it comes to new customers, you need to play up your position as a leader in putting the customer first. In relationships with existing clientele, that promise needs to be reinforced through meaningful interactions. When customers start to experience the heightened level of service dedication, the business and its brand are more associated with excellence and more attractive to new and existing customers.

Expanding to prioritize customer service

When a business grows, or plans to, it often needs business financing to facilitate expansion. While some might invest in equipment or more space, in customer service, it’s a good idea to invest in talent. Securing working capital to hire new employees focused on strengthening and improving customer service is a beneficial resolution to make. As a business owner, while you may have a direct hand in many customer relationships, day-to-day interactions may ask too much of your schedule and the many hats you wear as owner. This is where hired help comes in to devote attention and skill to customer-centricity.

Using customer relationship software

Data is ever more important in guiding customer service in the modern age. While some small businesses may be hesitant, or wary, of brand new software, the growingly popular field of customer relationship management software carries benefits for companies. First of all, they centralize customer relationships into easily navigable platforms, and collect important data for predicting and meeting customer needs.

The investment in CRM also carries a financial benefit in that office software is covered under the Section 179 deduction held in the IRS’ tax code; meaning, small business owners can deduct the cost of their CRM investment or IT equipment on tax returns, while fully benefiting from improved service capabilities.

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Terms & Conditions

General Acceptance

Any applications submitted electronically shall have the same force and effect as if the application bore an inked original signature(s). The above information, together with any accompanying financial statements, schedules, or other materials, is submitted for the purpose of obtaining credit and is warranted to be true, correct, and complete.

 

US Patriot Act:

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person and business that seeks a business loan. What this means for you: When you apply for a loan, we will ask for your business name, address, and Tax Identification Number. We will also ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

 

For Loan/Merchant Services:

The Merchant and Owner(s)/Officer(s) identified in the application (individually, an “Applicant”) each represents, acknowledges and agrees that (1) all information and documents provided to National Funding, Inc. (“NF”) including credit card processor statements are true, accurate and complete, (2) Applicant will immediately notify NF of any change in such information or financial condition, (3) Applicant authorizes NF to disclose all information and documents that NF may obtain including credit reports to other persons or entities (collectively, “Assignees”) that may be involved with or acquire commercial loans having daily repayment features and/or Merchant Cash Advance transactions, including without limitation the application therefor (collectively, “Transactions”) and each Assignee is authorized to use such information and documents, and share such information and documents with other Assignees, in connection with potential Transactions, (4) each Assignee will rely upon the accuracy and completeness of such information and documents, (5) NF, Assignees, and each of their representatives, successors, assigns and designees (collectively, “Recipients”) are authorized to request and receive any investigative reports, credit reports, statements from creditors or financial institutions, verification of information, or any other information that a Recipient deems necessary, (6) Applicant waives and releases any claims against Recipients and any information-providers arising from any act or omission relating to the requesting, receiving or release of information, and (7) each Owner/Officer represents that he or she is authorized to sign this form on behalf of Merchant.(8) I consent to receive direct mail, faxes, text-messages, and e-mails sent by National Funding and its affiliates for the purposes of transmitting account updates, requests for information and notices, and (9) this request is for business and not for consumer purposes.

 

For Equipment Services:

I hereby certify: (1) the information provided is true and correct, (2) you are hereby authorized to investigate all bank, credit, and trade references, and said references are hereby authorized to release any requested information to you or your nominee, (3) such authorization shall extend to obtaining personal credit profile in considering this application and subsequently for the purposes of update, renewal or extension of such credit or additional credit and for reviewing or collecting the resulting account, (4) this information may be transmitted by us to you and by you to underwriter(s) for the purpose of granting me credit, either electronically or manually, and that by submitting this application, I take full responsibility for transmission thereof, (5) I am over 18 years of age, (6) I acknowledge my rights under the Fair Credit Reporting Act, (7) I consent to receive direct mail, faxes, text-messages, and e-mails sent by National Funding and its affiliates for the purposes of transmitting account updates, requests for information and notices, and (8) this request is for business and not for consumer purposes.

 

Text Messaging:

By providing my wireless phone number to National Funding, Inc., I agree and acknowledge that National Funding, Inc. may send text and multimedia messages to my wireless phone number for any purpose. I agree that these text or multimedia messages may be regarding the products and/or services that I have previously purchased and products and/or services that National Funding, Inc. may market to me. I acknowledge that this consent may be removed at my request but that until such consent is revoked, I may receive text or multimedia messages from National Funding, Inc to my wireless phone number.

  
The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status or age (provided the applicant has the capacity to enter into the binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. If for any reason your application for business credit is denied, you have the right to a written statement of the specific reasons for the denial. To obtain the statement, please write to National Funding Inc., 9820 Towne Centre Drive, San Diego, California 92121. Funding amount and credit approval is subject to a full credit profile review.