Trends

 

08 05 2014

08 05 2014

Consumers List Top Complaints

The Consumer Federation of America recently released its Top Ten Consumer Complaints for 2013 report, and the results revealed issues that remain prevalent from year to year. The study, which gathered responses from consumers from 40 states across the U.S., found many of the top complaints remain the same as last year, which the report noted was not uncommon.

“This is not surprising, since these situations often involve large consumer expenditures and some of the most egregious practices,” the study said.

Here are the top 10 problems consumers faced in 2013:

1. Car industry

The top issue ranked by the survey included reports of misleading advertising, leasing and towing problems, wrongful sales of underperforming vehicles and poor repair jobs.

2. Home repairs

Consumers’ main complaints in regard to home repairs included failure to start or finish jobs as assigned, as well as poor craftsmanship.

3. Credit and debt collectors

Consumers found themselves arguing with credit and debt companies over billing and fees, as well as debt relief and credit repair. The report also noted issues with housing fraud, mortgage adjustments, predatory lending and other aggressive and illegal debt collection practices.

4. False advertising in retail

U.S. customers found reason to complain about false advertising in retail and experienced problems with coupons, gift cards and certificates. Consumers also took issue with shoddily constructed merchandise, product defects and overall deceptive practices.

5. Misrepresentation of services

Consumers were plagued by misrepresentation of work and services, including failure to have appropriate licensing, underperforming and shoddy craftsmanship.

6. Utility disputes

Consumers complained that they often had to challenge utility companies including phone, Internet, electric, gas, cable and satellite providers over billing disputes and service troubles.

7. Landlord/tenant relationships

Tenants and landlords got into plenty of disagreements in 2013 over unsafe living conditions, deposits and rent payments, amenities, failure to deliver on repairs as promised and abusive and illegal eviction practices.

8. Internet sales and unwanted home solicitations

Internet sales issues and home solicitations tied for No. 8 this year. Consumers took issue with deceptive online sales tactics and negligence to deliver items purchased online. Meanwhile, consumers also complained about door to door salespeople, unsolicited telemarketing calls and violations of do not call stipulations.

9. Health services and products

Customers across the country battled against failures to deliver health services and products, as well as misleading promises and health officials practicing without a license.

10. Overarching fraud

Fraud rounded out the list of the most common consumer complaints in the U.S. last year, as consumers found themselves dealing with unmet promises, online schemes, false sweepstakes and lotteries, falsified check deals, work from home schemes, imposters making false promises and other forms of fraud.

The survey also found that companies are struggling to keep pace with evolving markets, including protecting themselves and others from imposters and individuals carrying out fraud. Companies that operate in any of these industries need to regain consumer trust. They can carry this out by only making claims they can adhere to, following through with efficient and effective services and focusing on customer service.

As such, companies need to focus on employing best practices and the latest in technology to best serve their customers. This may come in the form of investing in new information technology, taking on more staff to appropriately handle consumer complaints or purchasing the right business equipment so employees can complete an assigned job in full. Entrepreneurs interested in learning more about small business loans and other financial options to help in their endeavors should contact National Funding today.

Find Out How Much Funding You Qualify For

Fields marked with an * are required
By clicking this button I agree to all terms and conditions.

Terms & Conditions

General Acceptance

Any applications submitted electronically shall have the same force and effect as if the application bore an inked original signature(s). The above information, together with any accompanying financial statements, schedules, or other materials, is submitted for the purpose of obtaining credit and is warranted to be true, correct, and complete.

 

US Patriot Act:

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person and business that seeks a business loan. What this means for you: When you apply for a loan, we will ask for your business name, address, and Tax Identification Number. We will also ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

 

For Loan/Merchant Services:

The Merchant and Owner(s)/Officer(s) identified in the application (individually, an “Applicant”) each represents, acknowledges and agrees that (1) all information and documents provided to National Funding, Inc. (“NF”) including credit card processor statements are true, accurate and complete, (2) Applicant will immediately notify NF of any change in such information or financial condition, (3) Applicant authorizes NF to disclose all information and documents that NF may obtain including credit reports to other persons or entities (collectively, “Assignees”) that may be involved with or acquire commercial loans having daily repayment features and/or Merchant Cash Advance transactions, including without limitation the application therefor (collectively, “Transactions”) and each Assignee is authorized to use such information and documents, and share such information and documents with other Assignees, in connection with potential Transactions, (4) each Assignee will rely upon the accuracy and completeness of such information and documents, (5) NF, Assignees, and each of their representatives, successors, assigns and designees (collectively, “Recipients”) are authorized to request and receive any investigative reports, credit reports, statements from creditors or financial institutions, verification of information, or any other information that a Recipient deems necessary, (6) Applicant waives and releases any claims against Recipients and any information-providers arising from any act or omission relating to the requesting, receiving or release of information, and (7) each Owner/Officer represents that he or she is authorized to sign this form on behalf of Merchant.(8) I consent to receive direct mail, faxes, text-messages, and e-mails sent by National Funding and its affiliates for the purposes of transmitting account updates, requests for information and notices, and (9) this request is for business and not for consumer purposes.

 

For Equipment Services:

I hereby certify: (1) the information provided is true and correct, (2) you are hereby authorized to investigate all bank, credit, and trade references, and said references are hereby authorized to release any requested information to you or your nominee, (3) such authorization shall extend to obtaining personal credit profile in considering this application and subsequently for the purposes of update, renewal or extension of such credit or additional credit and for reviewing or collecting the resulting account, (4) this information may be transmitted by us to you and by you to underwriter(s) for the purpose of granting me credit, either electronically or manually, and that by submitting this application, I take full responsibility for transmission thereof, (5) I am over 18 years of age, (6) I acknowledge my rights under the Fair Credit Reporting Act, (7) I consent to receive direct mail, faxes, text-messages, and e-mails sent by National Funding and its affiliates for the purposes of transmitting account updates, requests for information and notices, and (8) this request is for business and not for consumer purposes.

 

Text Messaging:

By providing my wireless phone number to National Funding, Inc., I agree and acknowledge that National Funding, Inc. may send text and multimedia messages to my wireless phone number for any purpose. I agree that these text or multimedia messages may be regarding the products and/or services that I have previously purchased and products and/or services that National Funding, Inc. may market to me. I acknowledge that this consent may be removed at my request but that until such consent is revoked, I may receive text or multimedia messages from National Funding, Inc to my wireless phone number.

  
The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status or age (provided the applicant has the capacity to enter into the binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. If for any reason your application for business credit is denied, you have the right to a written statement of the specific reasons for the denial. To obtain the statement, please write to National Funding Inc., 9820 Towne Centre Drive, San Diego, California 92121. Funding amount and credit approval is subject to a full credit profile review.